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Information Technology Services
(ITS) is
tasked with providing computing and networking services to the UNC Asheville community... faculty,
staff and students. The organization reports directly to the Chief
of Staff.
The
ITS HelpDesk is located on the main floor of Ramsey Library. It can also
be reached by dialing 828/251-6445 or by sending email to
helpdesk@unca.edu. While
classes are in session during fall and spring semesters, the
HelpDesk hours of operation are Monday - Thursday, 8:00am - 9:00pm;
Friday, 8:00am - 5:00pm. All other times, the hours are M-F, 8:00am
- 5:00pm.
The
main administrative support ITS phone number is 828/251-6404 and the fax number is
828/251-6041. The main ITS office is in RBH013 and most staff offices are located on the ground floor of Robinson Hall,
with User Services also being located in Lipinsky Hall and Ramsey
Library.
Working hours for
ITS are 8:00 a.m. - 5:00 p.m.,
Monday through Friday, although operations staff, lab assistants
and HelpDesk assistants have weekday/night hours, and lab assistants have weekend hours.
We also have one lab/smart classroom manager available M-Th until
9:00pm.
Our
User Services staff handles end user support
for the campus
and is the first line of assistance most faculty, staff and students will
use. The Administrative Information Systems division coordinates the
acquisition and maintenance of central databases, ensures data
access security, provides analytical services to university
departments and is in charge of our central software systems,
including database web applications support.
The Systems and Network
division is responsible for system programming, central computing resources and
the design and maintenance of the campus network infrastructure.
For students, we provide a
comprehensive computing support environment whose key components are
our residence hall network, RESNET, and our widely available
computer labs. Check the Student Computing links to the left for
more information.
UNC Asheville
is a member of the 16-campus University of North Carolina
system, and as a member of that system has received a grant of IT
management flexibility from the larger University's Board of
Governors. Our application for management flexibility provides
a comprehensive overview of UNC Asheville's IT structure and practices. Go here
to read it.
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